pk okay Privacy Policy

pk okay collects personal data from you in three principal ways: data you provide to us directly, data we generate through your use of the Platform, and data we receive from third-party service providers such as payment processors. This section describes each category in detail.

Data you provide directly: When you register an account on pk okay, you provide your full legal name, date of birth, residential address, email address, and mobile phone number. If you contact our support team, we retain a record of that correspondence including any attachments you send. If you participate in promotions that require entry forms or surveys, we collect the information you submit there.

Identity verification documents: Before processing certain withdrawals or activating specific account features, pk okay may request a copy of a government-issued identity document such as your National Identity Card (NID) or passport, and in some cases a selfie photograph to confirm the document belongs to you. These documents are handled with additional care and stored securely in an encrypted document vault.

Financial data: When you make a deposit or withdrawal, we receive transaction references, mobile banking account identifiers (such as your bKash or Nagad account number), bank account details, and card data where applicable. We do not store full card numbers on our own servers — card payment processing is handled by our PCI-DSS compliant payment partners.

Technical and usage data: When you visit and use the Platform, we automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, referring URL, pages visited, time spent on each page, and game activity logs. This data is used for security monitoring, fraud detection, platform optimisation, and responsible gaming analysis.

Communications data: If you contact us via email at [email protected] or through our live chat function, we record the content of that communication along with your contact details, the date and time of the interaction, and the outcome or resolution reached.

pk okay does not sell, rent, or trade your personal data to any third party for their independent commercial use. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment service providers: To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card payment processors. These partners act as independent data controllers for the portions of your data they process under their own terms and privacy policies.

Identity verification partners: Where automated identity or age verification is employed, we may share identity document images and personal details with a specialist KYC (Know Your Customer) verification provider. Such providers are bound by strict data processing agreements and are permitted to use your data only for the verification task we have engaged them to perform.

Game software providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive certain technical identifiers (such as a pseudonymous player token) in order to deliver their game content to your session. These providers do not receive your full name, payment details, or contact information.

Legal and regulatory authorities: pk okay may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, a court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of pk okay, our players, or the public.

Business transfers: In the event that pk okay undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and given the opportunity to exercise your data rights before it takes effect.

All third parties with whom we share personal data are required to maintain appropriate technical and organisational security measures and to process that data only for the purposes we specify.

pk okay implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme is reviewed and updated on a regular basis to reflect the evolving threat landscape.

Key technical security measures in place at pk okay include:

• SSL/TLS encryption on all connections between your browser and our servers, using a minimum of TLS 1.2.
• Encryption at rest for sensitive data categories including identity documents, financial records, and account credentials using AES-256 encryption.
• Hashed password storage using industry-standard bcrypt hashing — pk okay staff cannot read your password in plain text.
• Firewalls and intrusion detection systems monitoring network traffic for anomalous patterns around the clock.
• Access controls ensuring that pk okay staff can only access personal data on a strict need-to-know basis, with all access logged and audited.
• Regular penetration testing and vulnerability assessments carried out by independent security specialists.
• Two-factor authentication (2FA) available for player accounts and enforced for all internal administrative access.

Despite our best efforts, no system is completely immune to security incidents. In the unlikely event of a personal data breach that is likely to result in a risk to your rights and freedoms, pk okay will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident.

You also play an important role in keeping your account secure. We strongly recommend that you use a strong, unique password for your pk okay account, enable two-factor authentication, avoid accessing your account on public or shared devices, and contact us immediately at [email protected] if you suspect any unauthorised access to your account.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how pk okay has handled your personal data, please contact our Privacy team using the details below. All privacy-related enquiries are handled in English.

Email: [email protected]

Subject line: Please include "Privacy Request" or "Privacy Complaint" in the subject line of your email so that it is routed to the correct team promptly.

Response time: We will acknowledge your email within 3 business days and aim to resolve all privacy enquiries within 14 calendar days. Complex requests may take up to 28 calendar days, in which case we will keep you informed of progress.

If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to the relevant supervisory or data protection authority in your jurisdiction. pk okay cooperates fully with any such regulatory inquiry.

pk okay reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players by email and by posting a prominent notice on the Platform at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

This Privacy Policy applies solely to data processed by pk okay in connection with the Platform at pk-okay.club. It does not apply to third-party websites, applications, or services that may be linked from the Platform — those third parties operate under their own privacy policies and pk okay is not responsible for their data practices.